Who is responsible for the failure of the installation of the water heater?

Within the limits of their ability, more and more consumers choose to buy accessories and common parts, and even install them by hand. This saves time on the one hand and saves money on the other. However, have you considered how to solve the liability problem when some non-original self-purchased parts fail?

Self-purchased water pipe installation electric water heater

Not long ago, Master Sun Master bought an electric water heater worth 800 yuan. A few days later, the factory sent people to come to the door to install.

As I heard from others earlier, the price of the installation accessories sold by the factory personnel is relatively expensive, and the cost performance is not high. Therefore, Sun Quanfu, who has always been thrifty, bought the water pipes of the water heater in a small hardware store in advance.

After the installer came to the door, he saw Sunâ€™s own water pipe. â€œThis kind of water pipe is not very good, and there may be problems after installation,â€ the installer said. When I heard what the installer said, Master Sun was very guilty. "Is it that I didn't buy the accessories he brought, so I was picking the fault."

Because Sun Master insisted on using the water pipes he bought, the installers could not do anything. Finally, the water heater was installed according to the requirements of the customer Sun Master.

Do not buy accessories, deliberately not good?

Within two days, Master Sun rushed to the Xuanwu District Consumers Association to complain, and the staff asked why, the water pipe of his home was blocked.

Master Sun thought that the installer must be dissatisfied with the fact that he did not buy the accessories he brought. Deliberately not installing the water heater caused the problem.

The merchants said that Sunâ€™s questioning was out of nothing. When Sunâ€™s master suggested that the water heater had something wrong, they immediately sent someone to the door for overhaul. The reason for the water heater blockage was that Sunâ€™s self-purchased water pipe seal was aging.
"And the maintenance personnel on the spot to help him repair the repairs, have done this, and Master Sun also came to claim the accusation of the installers, completely unreasonable." The manufacturer said helplessly.

Lack of evidence, mediation between the two sides is not successful

The two sides are arguing over each other. In the end, who should be held accountable? The Consumers Association reminds consumers that according to the Consumer Protection Law, consumers have clearly known their existence before purchasing goods or receiving services. If the complaint is filed with the defect, the complaint will not be accepted.

For Sun Master, the installer has already told him that there may be problems with the self-contained water pipe before installation. The installer accused by Sun Master, because of his dissatisfaction, deliberately did not install the water heater problem, and there is no direct and strong evidence to prove that the installation personnel did not regulate the water heater during the installation process, so in the end, Xuanwu District The Consumers Association failed to reach an agreement for the mediation of the two organizations, and had to suggest that it take other avenues.

Consumers Association said that when consumers buy accessories, it is best to choose professional stores, reputable online stores and other formal channels, it is recommended to give priority to the original accessories.