Businesses use "fake environmental furniture" to pit consumers

Customer: Strange smells from environmentally friendly furniture

On December 20 last year, Ms. Li and her husband bought a second-hand house near Jiangning Pedestrian Street and wanted to add some new furniture. Ms. Li said: "Considering that there will be babies soon, so pay special attention to the materials of the furniture when buying furniture." After visiting a few home malls with her husband, she finally caught a three Large wardrobe with open doors. When the salesperson knew her thoughts at that time, he specially introduced this wardrobe, saying that it was environmentally friendly material, non-toxic and tasteless, especially suitable for families with pregnant women and babies.

Ms. Li said that when they bought it, it was around New Year ’s Day. The merchants did the promotion. The original price was more than 4,000 yuan. At that time, they only sold 2999 yuan. The couple ordered it without hesitation.

"After the wardrobe arrived in our new home, I found a pungent smell. When I stayed in the room for a long time, I felt dizzy and sick." Ms. Li introduced to reporters. She went to the salesperson of the Ecoro furniture store. The sales staff said that the new furniture will taste a bit more or less, just like ventilation. Ms. Li told reporters that despite the fact that the home was ventilated and ventilated all day long, the taste of the furniture remained unchanged.

Merchant: Composite solid wood is also solid wood

Since it is environmentally friendly furniture, why does it smell pungent all day long? Afterwards, Ms. Li suspected that the solid wood advertised by the store was not real solid wood, so she found the Ecoro furniture store. "They started with a solid bite of solid wood. Later, after I repeatedly asked, they said it was a composite solid wood." After hearing the other party's answer, Ms. Li directly cheated and was asked to ask the merchant for a refund. . The other party was unwilling to say that there was no problem with the furniture.

A few days ago, when the reporter went to the specialty store to interview, the manager of the store explained to the reporter that when Ms. Li bought furniture, although the clerk claimed to be environmentally friendly solid wood furniture, she had already indicated to Ms. Li when she signed the contract. And the words "all exposed parts are solid wood" shall be indicated on the contract.

Manager Yan believes: "There is indeed a sandwich panel in the furniture, which belongs to composite solid wood. Even if the composite solid wood is solid wood, we are not at fault." In this regard, Ms. Li believes that the merchants are purely playing word games.

Lawyer: Consumers have the right to request a return

Chen Zheng of Jiangsu Hengding Law Firm believes that, according to the national mandatory standards, the formaldehyde emission in wooden furniture must be ≤1.5mg / L. Consumers can apply to monitor the formaldehyde emissions in furniture. If this standard is exceeded, it is a substandard product. Consumers have the right to request a return and ask the shopping mall that sells the furniture to bear the transportation fee.

In addition, the new version of "General Technical Conditions for Wooden Furniture" issued by the relevant state departments has strictly divided solid wood furniture into three categories: all solid wood furniture, solid wood furniture and solid wood veneer furniture, and has made accurate definitions. Some businesses still confuse the concept of solid wood furniture. Some claim to be solid wood veneer. In fact, a thin layer of veneer is affixed to the outside of the substrate, which is a deceptive behavior of consumers.

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