Furniture industry has no unified "three guarantees" regulations

With the increasing pace of furniture renewal, the city's furniture market has entered a phase of rapid development. Major furniture stores and well-known brands are engaging in fierce promotional battles. However, the furniture industry lacks a unified "three guarantees" policy, leading to frequent consumer rights violations and difficulties in seeking redress. In September this year, Mr. Feng purchased a high-end sofa from a local furniture store for over 12,000 yuan. The merchant did not provide an invoice. Shortly after bringing it home, he discovered a visible crack in the sofa. Additionally, the promised items—three seat cushions and five pillows—were never delivered. When Mr. Feng contacted the store, the response was uncooperative, and his return request was denied. The merchant claimed that a return was possible but only with a 2,000-yuan service and transportation fee. They also demanded payment for the cost of the seat cushion and pillow production and shipping. After media intervention, the gifts were eventually sent to Mr. Feng’s home, but his request for a full refund remained unfulfilled. Currently, there is no specific regulation on the "three guarantees" in the domestic furniture industry. While the national standard "Consumer Use Instructions (Furniture)" mentions a two-year quality assurance period with repair, replacement, and return options, it does not specify time limits, responsible parties, or operational procedures. In case of disputes, the Consumer Association mediates based on laws like the Consumer Law and Product Quality Law, as well as manufacturer and distributor commitments. However, these commitments vary widely, and disputes often face challenges in quality assessments and high costs, making resolution difficult for consumers. The Administration for Industry and Commerce advises consumers to carefully review purchase agreements, paying attention to product quality, after-sales service, and breach clauses. It is recommended to agree on terms in writing and verify details such as model, style, and materials. Consumers should be cautious of hidden "superior clauses" that may favor merchants. Keeping all receipts, invoices, warranty cards, and promotional materials is essential for timely complaints or appeals if issues arise. (Editor: Peter)

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